FAQs
Parking
We have a private, video-monitored car park in the hotel itself, the price is 24€/day.
It is necessary to make a reservation. Places are limited.
The maximum height is 3m.
Yes, there are electric charging points and the cost is 10€ per charge. It is necessary to bring the charger. Please let us know in advance in order to try to book a specific space. Subjetc to availability.
Breakfast
Breakfast is available from 07:30 to 10:30 both inside and on the terrace* (*only on days with favourable weather).
We have 2 types of breakfast:
- Buffet: 16€/day or 8€*/day (*for children under 10 years old) and includes: Coffee, juice, fruit, pastries, cold meats, bacon, eggs, cereals etc.
- Continental: 7€/day and includes: Coffee, juice and a choice of 1 piece of toast or pastries.
Gluten-free food is available on request. Please be sure to indicate this in the booking remarks or by calling +34 943 43 01 43.
We do not have room service but you can take breakfast to your room.
Bookings, cancellations and modifications
If you wish to modify a flexible booking made directly with us, you can make the change online using the confirmation email you received when you made the booking, where you will find a link to your booking profile.
You can also contact us by email at: hola@nicolasabh.com or by calling +34 943 43 01 43 from 09:00 to 21:30 hours.
If you have not booked directly with us, you will have to contact the agency/website in charge.
We remind you that the Non-Refundable rates do not admit modifications, cancellations or refunds.
We have both refundable and non-refundable rates.
- If you book the NON-Refundable rate you cannot cancel or modify and 100% of the amount of the reservation will be charged at the time of booking
- If you book one of the flexible rates, the booking will specify ultill when thecancellation/modification can be made. For example: if you book a rate with free cancellation up to 5 days before arrival with check-in on 10 January, you can change or cancel your booking up to 23:59 hrs on the 4th of January (Hotel´s local time).
- In case of cancellation outside the free cancellation period, the cancellation fee is 100% of the reservation.
- In case of NO SHOW the establishment will charge 100% of your stay.
Payments
We accept transfers as a method of payment only for corporate and group bookings.
All our bookings require a credit card. The system will encrypt your card to ensure its security.
You can pay for your booking in cash, by credit or debit card: Mastercard, Visa, Amex. Companies can pay by bank transfer on request.
Groups
From 3 rooms upwards will be considered as a group booking.
They have special policies (rates, cancellation conditions and payment methods) that will be adapted to each request according to your needs.
To make a request you can write to grupos@nicolasabh.com and we will send you a personalized quote.
Reception
Our reception opening hours are from 08:00 to 22:00h.
Our doors are equipped with the latest technology. If we know that you are going to arrive later than 22:00, our team will contact you by phone and send you a message either by whatsapp, email or sms with the necessary codes to open all the doors: the entrance door, the room door and if you have booked a garage, also the garage door.
If you are leaving before the reception desk opens, you can check out the day before or check out online yourself using the e-mail you will receive in the early morning of your last night.
We have a 24h emergency number for guests, we have several hotels and people available to respond quickly to any incident and come to you in case you need help.
Air conditioning / heating
All our rooms have air conditioning in summer and heating in winter.
In order to be as ecofriendly as possible, we have implemented a system that switches off the device when the window is opened.
Bar
We do not have a bar as such. You can order wine, beer, water, soft drinks and more from 08:00 to 22:00 at reception. Please ask for prices*. You can also use the coffee machines 24 hours a day, as well as the minibar in the room free of charge.
Swimming pool
Enjoy our outdoor swimming pool from March 26th to the end of October from 10:00h to 21:00h.
Beach towels are available for our guests free of charge.
Please note that due to local regulations it is forbidden to bring glass or ceramics into the pool area.
Yes, always with adult supervision. The pool has 2 different heights suitable for all ages.
Check in and Check out
Check in is from 15:00h and check out is at 12:00h.
Check in time is from 15:00h, however, if your room is ready when you arrive at reception, you will be able to check in immediately. If the room is not available, you can leave your luggage at reception.
It is subject to occupancy on the day of check out as the room must be ready for the next guest’s arrival. Please ask at reception on the day of departure.
Late check out may not exceed 13:30h. If you need the room after 13:30 hrs you must book the following night.
For those who book directly with us no extra charges apply.
Rooms
Please request a cot free of charge for children up to 2 years old.
If the selected room is priced differently for one person than for two, the rate will be changed to a 2-person rate.
If you change from 2 to 3 people, you can change your booking to a triple room or add an extra bed in the double room.
Extra beds are charged with a supplement of 30€.
It is not possible to add an extra bed in all room types. It is therefore necessary to inform the establishment in advance.
The hotel does not have connecting rooms, but you can request adjoining rooms or rooms on the same floor (subject to availability).
All our rooms are equipped with a hairdryer.
All our rooms are non-smoking rooms. You can choose a room with a balcony or terrace for this purpose.
Taxi Transfers
“Fares update 04/06/2022”
| Airports | 1-4pax | +4pax |
|---|---|---|
| EAS: | 50€ | 70€ |
| Hendaye: | 60 € | 70 € |
| Biarritz: | 130 € | 145 € |
| Loiu Bilbao: | 190€ | 215€ |
| Pamplona: | 145€ | 170€ |
| Waiting time | 25€ | 30€ |
| City centre | +5€ |
In order to make a reservation, it is necessary to send us an email to: hola@nicolasbh.com requesting a transfer.
We will send you a form to fill in so we have the necessary information to arrange the transfer.
The reservation will be confirmed once you receive a confirmation email.
If you have not received confirmation from us please contact us on +34 943 43 01 43.
Other
No, the city of San Sebastian has no tourist tax.
Yes, the price shown on the reservation is the total price to be paid. You do not have to pay anything else unless you have added any extras afterwards.
We do not have the option of booking by the hour. If you need the room for a few hours, you must book it for a full day.
Yes (all rooms have a shower).
You can leave your luggage at reception until the reception desk closes. You can also use the facilities for the rest of the day.
Please inform reception so that they can change your billing details and send you the invoice in your company’s name.
Unfortunately we do not have the infrastructure for this but we will be happy to recommend nearby facilities.
We do not have a laundry service. Please ask at reception about nearby laundrettes.
Rooms for people with reduced mobility are available on request. Please contact us so that we can assign the room to you.
Unfortunately pets are not allowed in our establishments.
